Can You Handle ATM & Debit Card Claims?
by CUAD Communications

Regulation E protects consumers from unauthorized ATM and debit card transactions, which imposes many responsibilities and liabilities on financial institutions. Fraud losses continue to increase from counterfeit ATM/debit cards and the unauthorized use of validly issued ATM/debit cards.

Reg E is a complex set of rules and deadlines that must be followed when responding to accountholder claims. Did you know that the Reg E rules are different depending on whether an ATM/debit card or other access device was actually used in the transaction?

This webinar will explain how to properly handle all types of unauthorized ATM/debit card claims and how to accurately calculate the amount, if any, that must be reimbursed to the accountholder.

Highlights include:

  • What constitutes an unauthorized transaction under Reg E?
  • Responsibilities to the accountholder under Reg E and related deadlines
  • How to calculate your institution’s liability under Reg E depending on whether an ATM/debit card or other access device was used
  • What your institution can and can’t require of the accountholder
  • Who is liable for counterfeit ATM/debit cards?

This informative session will benefit all deposit staff, tellers, service representatives, new accounts personnel, account officers, managers, auditors, attorneys, and compliance staff.

Join Legally Handling ATM & Debit Card Claims Under Regulation E on Thursday, July 18 from 2:00 pm – 3:30 pm CT.





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