New Ideas Conference Continues in Rapid City
by Shawn Marie Brummer
Communications & Media Specialist

Attendees of this year’s New Ideas Conference are experiencing world-class innovation and implementation training this week in Rapid City. Elry Armaza, Custom Research Director from the Filene Research Institute, began leading the group through the Filene Method on Tuesday morning as the day’s opening presenter. Not only are these credit union professionals learning how to develop an innovation competency that produces real results, they are learning all about the processes involved – so they will be able to bring those skills back to their own organizations at the conclusion of this event. This truly is a process that is unwinding throughout the conference – and is designed to discover best practices to overcome barriers to collaborative innovation, all while engaging in hands-on activities with a network of credit union colleagues.  



In addition to the Filene Method, attendees are also learning about the growing use of “Intelligent Automation” in the financial world – and specifically, in the credit union industry today. Jesse McGannon, Vice President of Advisory Services for Strategic Resource Management (SRM) was the second presenter of the day. SRM is an independent firm that advises financial institutions in building and executing business strategies and strategic sourcing initiatives, and Jesse works with financial institutions to provide proven management and organizational guidance. His technical and organizational change experience has provided credit unions with a roadmap to success, and he shared that map with the group on Tuesday morning. Among the topics he discussed: How credit unions of all sizes can get started with Intelligent Automation; shortening cycle times and improving member services; freeing up valuable staff time while minimizing errors, and reducing staff turnover and training costs.



After a late afternoon break, most of the attendees gathered to participate in the popular Pub Crawl Fundraiser for the Credit Union Foundation of the Dakotas last evening. Rapid City is a beautiful city to walk in, and the group was able to comfortably meander to several popular locations, while networking with peers and enjoying a variety of beverages.


The 2019 New Ideas Conference wraps up at noon today at the historic Alex Johnson hotel. This is good news for attendees, who will be on the road returning home before the winter storm warning goes into effect later this evening. We wish everyone a safe journey home. Stay tuned to the Memo, as Lori Welder will be providing results of the Credit Union Foundation of the Dakotas’ Pub Crawl fundraiser, as well as the Filene Method final report tomorrow.



<< Go to Memo List