Meet the 2020 MonDak Roundtable Presenters

 

Mark Arnold


Mark has more than twenty years business experience, most of which with credit unions.  His roles range from teller to CEO. He spent more than ten years with Partners Federal Credit Union (formerly Vista FCU) which serves The Walt Disney Company, where he led marketing, business development, sales, and strategic alliances. 

 

In 2010, Mark was hired to be the Chief Executive Officer for Darden Employees Federal Credit Union (DCU), chartered to serve the more than 200,000 employees of Darden Restaurants, Inc. In six months, he and his team built a primarily virtual delivery credit union offering a full suite of products and services.  Since its launch, DCU has more than tripled its asset base, grown 6 times in loan balances, quadrupled income, and grown seven times in members served.

 

DCU’s unique business model extends to its robust relationship with its sponsor which positions the credit union as a business partner rather than only a service or benefit to employees.  Nearly 90% of Darden employees are Gen X or Gen Y, making DCU’s field of membership one of the youngest and largest in the country.

 

In 2014, Mark helped orchestrate the merger between DCU and USF Federal Credit Union in Tampa, Florida.  In 2015 he established his own consultancy.

 

Return to Event Page

 

 

Stacie VanDenBerghe, CEO, CU Innovate


Stacie VanDenBerghe has spent the last 18 years working in credit unions throughout Michigan to help develop, enhance and maximize credit union growth. Stacie has a wide variety of experience in the capacity of consultant, leadership, marketing, training and human resources. With significant business acumen and a unique ability to address a myriad of credit union issues in a captivating fashion.

Stacie spends the majority of her time speaking at credit unions through CUNA events, credit union leagues or consulting throughout the country on her own. She travels the country putting on workshops as well as working on-site at credit union locations and providing webinars to maintain leadership skills and abilities.

Stacie holds a master's degree in Human Resources Administration from Central Michigan University and a bachelor's degree in Communications from Michigan State University.

Return to Event Page

 

 

Steven Rick,  Director, Chief Economist, CUNA Mutual Group

 

Steven Rick is a director and the chief economist for CUNA Mutual Group in Madison, Wisconsin. His primary responsibilities include conducting strategic research, analysis, and forecasting of the financial services industry with special emphasis on the consumer and credit union markets.

 

Rick’s forecasts serve as a starting point for the strategic planning process and help to create a clear understanding of the underlying trends and links between the general economy, the financial services industry, and CUNA Mutual Group’s policy owners.

 

Rick publishes the Credit Union Trends Report, a monthly “pulse check” on the economic state of the credit union movement. He has authored a textbook on asset-liability management for credit union executives.

 

Before joining CUNA Mutual Group, Rick was the senior economist for CUNA & Affiliate’s Economics & Statistics Department for 22 years. Rick also serves on the Board of Directors of the University of Wisconsin Credit Union, a $2 billion financial institution.

 

Rick holds a senior lecturer position with the Economics Department at the University of Wisconsin – Madison where he teaches Money & Banking and Macroeconomics courses. He is also the facilitator and instructor for CUNA Management School’s Stanford Bank Game, a computerized bank simulation, and has 2 years’ experience as a bank simulation advisor for the Prochnow Graduate School of Banking.

 

Rick has a B.A. in Economics from Moorhead State University; a B.S. in Finance from Moorhead University; and a M.S. in Economics from the University of Wisconsin – Madison. He is also obtained a Ph.D. in Economics at the University of Wisconsin – Madison.

 

Return to Event Page

 

 

Ryan Donovan, CUNA


Steven Rick is a director and the chief economist for CUNA Mutual Group in Madison, Wisconsin. His primary responsibilities include conducting strategic research, analysis, and forecasting of the financial services industry with special emphasis on the consumer and credit union markets.






 

Return to Event Page

 

 

Rick Olson, Rick Olson Seminars and Professional Training & Coaching Consultant


Rick Olson has been speaking nationally since 1979.   Presently, Rick conducts 130 seminars per year on themes such as service, sales, handling change, management skills, stress reduction and team building.


Rick has a strong tie with the credit union world, speaking extensively across the country doing staff and management training, as well as various credit union conventions.  He also has consulted several credit unions on the themes of improving sales and service, management effectiveness, and navigating through change. 


Rick has written STAR modules for CUNA on sales skills and member service themes.  He supplies monthly articles for companies on the following themes:  Are You Fun To Work With and Out Of This World Service.  He is the author of a new book entitled Unleash Your Greatness, Become A Person Of Impact.

 

Return to Event Page